Shipping policy
Thank you for shopping with My Leisure Direct. We work to make the delivery of your premium recreation equipment as smooth and straightforward as possible. Because many of our products are large, heavy, high-value, or shipped directly from manufacturers and distributors, shipping methods and delivery procedures may vary by product.
ORDER PROCESSING
Orders are reviewed and processed after payment has been successfully authorized.
Many products sold by My Leisure Direct may ship directly from a manufacturer, distributor, or fulfillment partner. Processing times may vary depending on product availability, warehouse location, manufacturer lead time, and whether an item is in stock, special-order, or made to order.
If there is a significant delay or availability issue with your order, we will attempt to contact you using the email address or phone number provided at checkout.
SHIPPING DESTINATIONS
My Leisure Direct currently serves customers within the United States.
Certain products may be subject to geographic shipping restrictions imposed by the manufacturer, distributor, freight carrier, or other fulfillment partner.
SHIPPING COSTS
Shipping charges, when applicable, will be displayed at checkout, stated on the product page, or communicated to you before fulfillment.
Some products may qualify for free shipping. Other products, particularly oversized or freight-delivered items, may require additional shipping or delivery charges depending on the product, destination, access requirements, or services requested.
Any additional charges requiring customer approval will be communicated before fulfillment whenever applicable.
DELIVERY TIMES
Estimated shipping and delivery times are provided as a convenience and are not guaranteed.
Delivery times may vary based on product availability, manufacturer processing time, freight carrier schedules, destination, weather, holidays, supply-chain conditions, or other circumstances outside our reasonable control.
We recommend that customers do not schedule installers, contractors, events, or other time-sensitive arrangements until the merchandise has been delivered and inspected.
FREIGHT AND LARGE-ITEM DELIVERY
Many products sold by My Leisure Direct may be shipped by freight carrier rather than standard parcel delivery.
Depending on the product and carrier, delivery may include curbside delivery or another delivery method specified at the time of purchase or prior to shipment.
Freight carriers may contact you by telephone or email to arrange a delivery appointment. Please ensure that the contact information provided with your order is accurate and that someone is available to receive the shipment when required.
Unless expressly stated otherwise, assembly, installation, placement inside the home, removal of packaging, and removal of existing equipment are not included with standard delivery.
Additional delivery services may be available for certain products and locations.
INSPECTING YOUR DELIVERY
Please inspect your shipment carefully when it arrives.
Before signing for a freight shipment, inspect the packaging for visible signs of damage, including:
- torn or crushed packaging;
- punctures;
- broken pallets;
- missing pieces;
- dents or other visible damage.
If visible damage is present, note the damage on the carrier’s delivery receipt before signing whenever possible.
Take photographs of the packaging and damaged areas and contact us as soon as possible at support@myleisuredirect.com.
Do not discard the product, packaging, pallet, or shipping materials while a freight-damage claim is being evaluated.
CONCEALED DAMAGE
Some shipping damage may not be visible until the product is unpacked.
Please inspect and unpack your merchandise promptly after delivery. If concealed damage is discovered, contact us as soon as possible and provide your order number, photographs, and a description of the damage.
Freight carriers and manufacturers may impose time limits for damage claims, so prompt inspection and notification are important.
INCORRECT OR MISSING ITEMS
If you receive the wrong product or believe an item or component is missing, please contact us at support@myleisuredirect.com as soon as possible.
We will work with the manufacturer, distributor, or carrier to evaluate the issue and determine the appropriate resolution.
ADDRESS ACCURACY AND ACCESS
Customers are responsible for providing a complete and accurate shipping address, telephone number, and delivery information.
Additional charges resulting from an incorrect address, refused delivery, missed delivery appointment, inaccessible delivery location, re-delivery, storage, address correction, or other circumstances attributable to the customer may be the customer's responsibility where permitted by applicable law and carrier or supplier requirements.
Please contact us before ordering if you have questions about delivery access for an oversized product.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible at support@myleisuredirect.com.
We cannot guarantee that an order can be changed or canceled after it has been submitted to a manufacturer or distributor, entered production, prepared for shipment, or shipped.
Special-order, custom, and made-to-order products may have additional cancellation restrictions.
Please see our Return and Refund Policy for additional information.
SHIPPING DELAYS
My Leisure Direct is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control, including carrier delays, manufacturer delays, severe weather, natural disasters, labor disruptions, transportation interruptions, supply-chain conditions, or similar events.
We will make reasonable efforts to assist you in obtaining updated delivery information when delays occur.
QUESTIONS
If you have questions regarding shipping or delivery, please contact us:
My Leisure Direct
Email: support@myleisuredirect.com
Phone: 727-426-1818