Refund policy

We want you to be satisfied with your purchase. Because many of the products sold by My Leisure Direct are large, high-value, special-order, or shipped directly from manufacturers or distributors, return eligibility and procedures may vary by product and supplier.

To request a return, contact us at support@myleisuredirect.com within the applicable return period shown on the product page or otherwise communicated to you at the time of purchase. Unless a different return period applies to a specific product, return requests should be made within 30 days of delivery.

To be eligible for a return, the item generally must be unused, unassembled where applicable, in the same condition in which it was received, and in its original packaging with all manuals, accessories, parts, and documentation. Proof of purchase is required.

Do not ship a return without prior authorization. If your return is approved, we will provide instructions regarding where the item must be sent and any applicable return-shipping requirements. Items returned without prior authorization may be refused.

Return shipping costs, freight charges, restocking fees, and other return-related costs may apply depending on the product, manufacturer, distributor, and reason for return. These charges will be disclosed when the return is authorized where applicable.

Damages and Issues

Please inspect your order promptly upon delivery. For freight deliveries, inspect the packaging and product carefully before or at the time of acceptance whenever possible.

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at support@myleisuredirect.com and provide your order number, photographs of the product and packaging, and a description of the issue.

Visible freight damage should be noted on the carrier’s delivery receipt before signing whenever possible. Do not discard packaging or damaged materials until the claim has been resolved.

We will work with you, the manufacturer, distributor, and/or carrier to evaluate the issue and determine the appropriate remedy.

Exceptions / Non-Returnable Items

Certain products may be non-returnable, including:

• custom, personalized, made-to-order, or special-order products;
• products that have been installed, assembled, used, altered, or damaged after delivery;
• clearance or final-sale items where clearly identified;
• gift cards;
• products specifically designated as non-returnable on the product page or prior to purchase.

Please contact us before ordering if you have questions about the return eligibility of a particular product.

Cancellations

Cancellation requests should be submitted as soon as possible. We cannot guarantee cancellation after an order has been accepted, submitted to a manufacturer or distributor, entered production, prepared for shipment, or shipped.

Special-order, made-to-order, and custom products may not be cancelable once processing or production has begun. Cancellation fees may apply where imposed by the manufacturer or distributor.

Exchanges

Exchanges are handled on a case-by-case basis. In many situations, the fastest method is to complete an approved return and place a separate order for the replacement item.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method within 10 business days, less any applicable restocking fees, return freight charges, or other authorized deductions.

Financial institutions may require additional time to process and post the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@myleisuredirect.com.